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Upgrade Subscription
Plans - Policy & Procedures
Last Chance to
Enter for 2 Free Room Nights at TPAC
TPAC Exhibitors
Visit our
Webinar Calendar
to book your spot in an upcoming webinar. Please register early as space is
limited.
Check out our
News page for any new
developments with UniDevCo.
Don't forget about the
Updates Page where you
can find the latest Service Packs for UniDevCo products. You can revisit this
page using the Technical Support button on any of the UniDevCo web pages.
We've had a few questions lately about Upgrade
Subscription Plan (USP) renewals and how we handle the process. Here's the
full scoop, in case you were wondering.
An USP entitles the client to any new releases
and updates to their product for the term of the USP. They are a required
purchase with any current UniDevCo product purchase. When a client's USP
comes due for renewal, we send an email notice with the details to the Business
Partner that we have on record for that client. We do not send a notice to
the client. In this notice we ask the Business Partner to contact the
client to inform them of the pending expiry of their USP and to ask them if they
wish to renew. When we get a positive response from the Business Partner,
we prepare the necessary invoice to the Business Partner who in turn invoices
the client.
On an USP renewal, the first contact is made by
email to the Business Partner. If we receive no response prior to the
expiry date, we will make a follow-up telephone call to the Business Partner to
ensure that the notice was received (email for overseas Business Partners) and
action taken. If we receive no response after the second attempt, we will
send a notice to the client.
We realize that this process is different from
that of ACCPAC. There are a few reasons for this.
- UniDevCo does not have the administrative resources necessary to handle
USP renewals in the way that ACCPAC does.
- Many Business Partners prefer that we do not contact their clients
directly.
- Many clients don't recognize the UniDevCo name, so receiving a renewal
notice from us may go unheeded. A notice from their Business Partner
will be noticed and heeded.
- It gives you the opportunity to contact your client and potentially
generate more business.
It is important that both you and your clients
understand the benefits of the USP and repercussions of choosing not to renew.
If a client chooses not to renew, in order to upgrade to a later release in the
future they will be required to purchase an upgrade plus an USP. That will
make their cost almost three times more expensive. If they are more than
one release behind, the upgrade cost will be 2 x a normal upgrade plus the USP.
That will make their cost almost five times more expensive. UniDevCo
products are upgraded as necessary to maintain compatibility with ACCPAC.
A UniDevCo version 5.2 is compatible with an ACCPAC version 5.2. As
you can see, if your clients plan to stay current with ACCPAC, it is in their
best interest to stay current with their UniDevCo USP.
If it makes it easier for you, we can coordinate
the UniDevCo USP renewals with the clients' ACCPAC Support Plus renewals.
Please don't hesitate to
contact us if you require
further clarification.
Just a few days left to get your
TPAC registration in (with
payment) to qualify for the draw for two free room nights at the Westin Bayshore
Resort & Marina (TPAC venue) during TPAC. The deadline is January 31,
2004. You'll also get the early bird discount on your delegate fees.
Since you're planning to be at TPAC anyway, you may as well enter the draw for a
free stay.
The list of TPAC exhibitors continues to grow.
We have now put all registered sponsors on the TPAC web site, so
click here to see
who's already signed up. If there is a developer that you want to see
there but don't see them on the list, give them a call and encourage them to
join us.
TPAC Delegate Registration Form
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