Returns and corrections on delivery note receipts
1. Returning inventory on delivery notes.
When processing returns from delivery notes you may not "return" value as no value has been processed to the Vendor account against which the return can be matched. To return items which have been received on a delivery note for which no invoice has been received you may:
- Return the quantity only and when the invoice is processed set the value of the returned item to zero. This will remove the value from the item record and will correctly process the IC, GL and AP entries. This is the easiest method and is recommended.
- Process the invoice against the item and then process the return. Subsequent invoices may still be processed as adjustments against the receipts.
- Return the quantity and then later use return processing to return only the value by setting the "Returned" field to "No".
2. Incorrect item received on delivery note.
You have received item A on a delivery note but should have received item B. To correct an item (or items) incorrectly received on a delivery note:
- Return item A with return processing. Because an invoice has not yet been received you will only be able to return quantity but not costs.
- Process a Quick Receipt (no purchase order necessary) for item B.
- When the invoice is received, use adjustment processing and recall the original receipt. On the header screen select "Multiple receipts" and also recall the quick receipt.
- Go to details. The lines from both the original receipt as well as the quick receipt will be displayed. For the item that was incorrectly received and then returned, set the value to zero. You may also correct other values on the receipt to match the invoice values.
- Post the adjustment. This will correctly post the AP invoice, correct the values in IC and post correct entries to the GL.
